Since its inception, Resy’s mission has been to power the world’s best restaurants, using technology to imagine the future of hospitality. We believe an integral part of that future is a real-time, contextualized feedback loop for restaurants and their customers to engage in a fruitful dialogue about quality and experience. For our part, if Resy can close the gap in perception between what restaurants think their customers think about an experience versus what customers actually think about the same experience, we will make our restaurants materially more successful and our consumers significantly happier. And, in turn, we’ll create more regulars at more restaurants!
To that end, today we are announcing that Resy has acquired Servy, a next-generation mystery shopping, private feedback, and market research platform for restaurants.
I’ve personally been an admirer of Servy since they launched, and I’m thrilled to welcome co-founders Rob and Julien to Resy. The deal represents a milestone for us, since it’s our first acquisition, but, more importantly, it plants an important stake in the ground in our pursuit of quality on behalf of our restaurant partners.
Today, collecting feedback is an ad hoc and, at times, painfully public process, but it doesn’t have to be. By the end of 2017, Servy will be fully integrated into Resy’s restaurant management platform, ResyOS, enabling restaurants to deploy and analyze highly customizable surveys in real-time. Wired into the rest of ResyOS’s hospitality operations platform, it will be a best-in-class quality intelligence tool that helps the world’s best restaurants get even better.
Please join me in welcoming Rob and Julien to the team.