A Letter from the CEO

2026 marks the start of a new chapter for Resy, Tock and the American Express Dining business as our investments come together to serve the changing needs of restaurants, wineries, and bars — and their guests.

When I think about what will define the coming year – and beyond – for the dining industry, I keep coming back to the idea of meaningful connection. In today’s digital, always-on world, connection that has purpose can be harder to find. True hospitality matters more than ever. This is my driving force as we push forward our vision to build a powerful tech stack – one that links AI-powered discovery and booking, table and guestbook management, content and curation, ticketing and transactions, check-level point of sale data, and American Express membership.

To start, the unification of Resy and Tock venues – all on Resy – this summer represents more than a merger of platforms; we are creating a go-to destination for so many of the industry’s most ambitious operators. For over a decade, Resy and Tock have been at the heart of top restaurants’ dining rooms. Both companies have driven culinary culture forward by uniting the people and places that shape it. They’ll be even better together, and as we bring the platforms together, ensuring exceptional, uninterrupted service will remain our top priority.

This year with Toast, we’ll empower restaurants to connect with guests more deeply and easily using tools we’ve built for them. Finally, no more whispering to the server at the host stand that there’s a birthday at the table – the server will already know and have a candle ready. Seamless integrations is a core part of our roadmap, as operators need their tech to work together, so we’ll launch more like those we’ve rolled out with Loyalist and Fishbowl. In time, restaurants won’t have to estimate table turns or sift through data to understand the story of last night’s service – that kind of daily intel can be AI-optimized. Operators want to make smarter, faster decisions, and our platform will make that possible.

Uplifting the hospitality community on a holistic level is also a constant focus. Whether I’m in Los Angeles, New York, Miami, or anywhere in the U.S. at a great Resy restaurant, I see first-hand the challenges these operators face every day. Resy’s job is to help them thrive, so investments that lift up the industry at large will always be a priority, be it incentivizing Amex Card Members to support Resy restaurants, making an event happen, or simply being their biggest fans – when they open their first spot, their next spot, when they win an award, when they have major life moments. When I was in D.C. recently, one operator who’s decided to return to Resy told me that their decision was fueled by the fact that we understand hospitality. We understand them. As they put it, that kind of partnership is hard to replicate.

Behind all of this is a team of people who have true passion for hospitality. So many on our team have had careers in restaurants – they know what it’s like to be in service, that every second counts and that our “customers” are really our partners. Bringing the Resy and Tock teams together has made us better.

We’re grateful to have you on the journey. Read more here.

Sincerely,

Pablo Rivero, CEO of Resy and SVP of American Express Global Dining