Resy and Tock Stand United in the Fight Against Reservation Fraud

Restaurants have told us bots and third parties who resell reservations without permission from the restaurant often lead to significant no-shows and late cancellations, hurting these small businesses and their customers. When we detect misuse or abuse that impacts reservations on our platform, Resy takes measures to protect and support our restaurant partners and users, including deactivating rogue accounts, canceling suspicious reservations, blocking bot traffic, and other technical measures to maintain the integrity of the Resy platform.

Now, the New York State Legislature is considering a bill that aims to prohibit the unauthorized listing and resale of restaurant reservations in New York State. If passed, it will be a significant step forward to protect restaurants and diners from reservation fraud.

That’s why Resy, in collaboration with several of our partners, is supporting the “Restaurant Reservation Anti-Piracy Act”. We sent the below letter to the bill’s sponsors and hope the New York State Legislature will pass it before adjourning on June 6.

In an industry where profit margins are already thin, every table counts. Bots and third parties who resell reservations for profit without permission from the restaurant often lead to no-shows and late cancellations, hurting these small businesses and their customers. Today, Resy and Tock stand united with restaurants in this fight to end the exploitative practices of reservation resale and fraud. 

Resy has extensive measures in place to protect restaurant partners and users from bots and third parties who resell reservations, including deactivating rogue accounts, cancelling suspicious reservations, blocking bot traffic, improving our verification processes, and other technical measures to maintain the integrity of the Resy platform. 

As part of this effort, in May 2024, Resy sent a letter to sponsors in support of the New York State Restaurant Reservation Anti-Piracy Act, co-signed by several of our restaurant partners. The bill passed unanimously in the state senate and was signed into law by Governor Hochul in December 2024.  

As states across the country follow suit, Resy, along with Tock and several of our partners, will continue to support legislation that aims to protect restaurants and diners from reservation fraud. Read our letters of support below and check back on this page for updates on our efforts.