Success Stories: How Resy’s POS Integration Helps Restaurants Thrive

At Resy, we’re committed to continuously enhancing our offerings in support of our restaurant partners. That’s why we’re excited to announce that POS integration is now available to all Resy restaurants across all OS reservation plans.  

Syncing your POS system with Resy can help you streamline operations by: 

• Keeping service flowing with real-time course statuses
• Providing you with actionable data about top-performing menu items and guest preferences
• Allowing you to focus on delivering great hospitality by minimizing manual tasks 

These proof points aren’t just theoretical. Below, hear how two Resy restaurants use POS integration in their day-to-day operations to optimize, grow, and succeed at every stage of their business. 

Lucian Books and Wine (Atlanta, GA) 

Nominated in 2025 for a James Beard Foundation Award for “Outstanding Wine and Other Beverages Program,” Lucian Books and Wine is a celebrated wine-centric restaurant and specialty bookstore in the Buckhead neighborhood of Atlanta. Kelly Martin, events and communications manager, leads promotion and execution for their event programming, ranging from intimate wine dinners to art book signings to cookbook lunches. 

The Challenge 

Martin wants to reach guests with personalized invitations to events that they’re likely to attend based on past ordering behavior.

The Resy x POS Integration Solution 

By integrating Lucian’s POS system with Resy, Martin has been able to identify who ordered specific wines from the integrated check data in the guest profile and create targeted email lists for events where that wine is being poured. 

“I use the POS reports to send out large scale emails by uploading the guestbook with this information directly to our email system,” says Martin. “I like to send out a pre-invitation before events open to the public. I want guests to know that I’m thinking of them, and I want them to come to this party!” 

Advice for Operators Interested in Integrating Their POS with Resy 

“My biggest advice is to use the data from the POS integration when you’re setting up for the day,” advises Martin. “Just take a quick peek at those guests that maybe have a note that you don’t have a lot of context for, and see what they ordered before. Speaking to their past experiences will help make their visit with you this time even more special.” 

Troubadour Bread & Bistro (Healdsburg, CA)

The 20-seat dining room of Troubadour Bread & Bistro is a café by day and a French bistro with a seasonally changing prix–fixe menu by night. General manager Julia Martin takes a proactive approach to incorporating technology into the restaurant’s operations to enhance the guest experience. 

The Challenge 

With increasing expenses and costs, Troubadour Bread & Bistro is looking for data to help them make more informed purchasing decisions. 

The Resy x POS Integration Solution 

By integrating their POS with Resy, Martin now receives regular enhanced reports on spend at the restaurant. The POS Trends Dashboard, a report sent weekly to users of the Resy x POS Integration, shows sales–category trends and top–selling items, what first-time diners are ordering, and sales by booking source. This report also includes product mix and spend by sales category to inform menu planning, ordering, pricing, and upselling. 

“We’ve got a lot of tools that we’re trying to use to manage our expenses and our costs,” says Martin, “and this is just another one that streamlines when we’re doing those purchases.” 

Advice for Operators Interested in Integrating Their POS with Resy 

Martin recommends taking advantage of your slower season to set up the POS integration with Resy. “We purposefully integrated our POS while it’s slower for us so that as things get busier, we can be ready for that action more quickly and be more proactive,” says Martin. 

“While we have some level of knowledge about guests that have come in, now we’ll be able to understand what exactly they had and how we want to use that information for the future.” 

 Learn more about the Resy x POS Integration here. Ready to get started? Contact your account manager or resysupport@resy.com.