Resy Launches Integration with Toast’s Digital Chits, Enabling Resy Guestbook Information to Surface on Toast Devices
Published:
- The new integration puts Resy guestbook information on Toast devices.
- Restaurants with the integration enabled will have real-time access to guest insights throughout service, helping deliver more personalized hospitality while streamlining operations for staff on the restaurant floor.
- Resy is the only third-party reservation platform offering a two-way integration with Toast Digital Chits, making this the first integration of its kind for restaurants.
Resy today announced its partnership with Toast now powers Digital Chits, a new integration that surfaces Resy guestbook information – like guest notes, preferences, visit history, and special occasions – directly within Toast point-of-sale systems and handheld devices, helping restaurant teams to deliver personalized hospitality tableside.
More Personalized Hospitality
With guest insights available beyond the host stand, a server can see that a guest is celebrating a big anniversary, is in for their tenth visit, prefers a corner booth in the main dining room, or always orders the halibut – all before greeting the table. That context helps turn a routine interaction into a more meaningful touchpoint with diners.
Operationally, the Digital Chits integration just makes everything so much easier. It helps us move faster, like a well-oiled machine. But more importantly, it makes us look better to our guests. We had a birthday guest come in, and without the host needing to track down the server, the server was able to address the guest directly and wish them a happy birthday by name. The guest was floored. It lets us add another layer of hospitality without creating more work for our team.— Alexis Rodriguez, Director of Hospitality, Ballyhoo Hospitality
The Right Information at the Right Time
Resy’s Digital Chits integration reduces the need for a printed “chit” containing guest notes and a manual handoff between the host stand and server. Everyone on the front-of-house team has access to the same guest context, helping service run more smoothly, especially during the busiest shifts.
Why Recognition Matters
Personalized hospitality isn’t just good service; it’s good business. According to the 2026 Regulars Report from Resy and Toast, up to 50% of restaurant order volume can come from just 7% of guests, yet only 30% of diners say they feel consistently recognized by restaurant staff. By giving the entire front-of-house team access to guest insights in real time, Digital Chits helps restaurants create the memorable experiences that turn first-time guests into regulars.
These details were always there in Resy, but now we can see them right in Toast devices while we’re serving guests. Our servers don’t have to rely on remembering notes from pre-shift meetings. That’s when the insights become really valuable, because we can act on them in real time. If the server sees that a guest loves a certain cocktail, makes it magically appear, and then does that two or three times, you’ve got a guest for life.— Dante Datta, co-owner & beverage director, Daru and Tapori
A More Connected Hospitality Ecosystem with Resy + Toast + Amex
Resy’s Digital Chits integration is the latest milestone in the multi-year strategic collaboration between American Express and Toast. In April 2026, Resy and Toast made reservations bookable within the Toast Local app. Together, the companies are building more connected tools that help restaurants deliver personalized hospitality, strengthen guest relationships, and create better dining experiences. Looking ahead, these connected capabilities will also help power more personalized experiences across the American Express dining ecosystem, unlocking new opportunities for restaurants to recognize and reward eligible American Express Card Members.
How It Works
The Digital Chits feature is available to restaurants with an active Resy and Toast POS integration where the feature is enabled. To learn more about enabling Digital Chits, visit the Digital Chits page in the Resy Help Desk. Restaurants that use both Resy and Toast but have not yet activated their integration can follow these setup instructions.
ABOUT RESY
Resy is a digital dining platform that powers restaurants around the world and provides reservation booking for passionate diners. With the powerful backing of American Express, Resy has created best-in-class software that elevates dining experiences and connects restaurants to a vast network of highly engaged diners. Resy is a destination for restaurant discovery, exclusive access, original content, and chef-driven culinary events. The amazing world of restaurants is just a few taps away in the Resy app and at Resy.com.
